Bookings and Payments

Iceland Luxury Tours (ILT Luxuria ehf., hereafter named ILT) charges in Icelandic Krona. Payments can be made by credit card, in ISK (Icelandic Krona) or by bank transfer.

To begin the booking process we require a non-refundable 30% deposit to confirm a booking and the full balance payment is due one (1) month prior to the start of the tour for individual tours and two (2) months for group tours (8+ pax). In case of changes in travel plans and cancellations the purchaser will receive a credit for the paid 30% deposit with ILT that can be applied for ILT travel services within two (2) years of the deposit date provided the cancellation terms are met.

All changes and/or cancellations must be made in writing and delivered to sales@icelandluxurytours.com as per the below cancellation terms.

Cancellation Terms for Individual Tours 

If a tour package or individual service has been paid in full, the following cancellation policy applies:

  • More than 30 days prior to start of tour – 70% of the total package cost will be refunded and the 30% deposit is retained as a credit with ILT.
  • 15-30 days prior to start of tour – 50% of the total package cost will be refunded and the 30% deposit is retained as a credit with ILT.
  • 8-14 days prior to start of tour – 25% of the total package cost will be refunded.
  • 7 days or less prior to start of tour – no refund and no credit.

Cancellation Terms for Group Tours

Group tours include tours with 8 or more participants. 

For cancellation of group tours the following cancellation policy applies:

  • 14-28 days prior to start of tour – 30% of the total package cost will be refunded.
  • 13 days or less prior to start of tour and no-shows: no refund and no credit. 

Iceland Luxury Tours can not guarantee full credit if accommodation providers and other tour operators included in the tour package have stricter cancellation policies than Iceland Luxury Tours offers.  In general that is not the case but with few exceptions.

Safety

Iceland Luxury Tours reserves the right to adjust or change tours due to uncontrollable and/or unforeseen circumstances for example natural occurrences like weather and road conditions.

If Iceland Luxury Tours cancelled a tour due to bad weather or unsafe conditions the cost of the tour will be refunded 100%. Iceland Luxury Tours is not responsible for injuries, accidents or deaths caused by the client’s negligence, acts of third parties or natural circumstances such as weather and other such occurrences. We recommend that all travellers carry proper travel and health insurance.

Force Majeure

The standard Force Majeure or ‘Act of God’ clause applies and frees both parties from liability or obligation when an extraordinary event or circumstances beyond the control of the parties (clients / travel agency) prevent one or both parties from fulfilling their obligations under the contract. If the performance of the proposed services is hindered or prevented by war, hostilities, labor conflicts, strikes, seizure under legal process, congestion, diseases, difficulties or any other cause whatsoever the trip may be cancelled without liability to refund.

General Terms and Conditions

Length of tour service per day should not exceed 10 hours in general due to driver-guides need to rest.  Requests to add services or extend tour hours should always go through ILTs office and be subject to agreement thereof, in writing.  

ILT reserves the right to discontinue a tour without a refund if a customer shows an unacceptable behaviour.  That includes verbal abuse, aggression, harassing words or actions, racial abuse, swearing, threats, assault or violence.